> ## Documentation Index
> Fetch the complete documentation index at: https://docs.float.co.za/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify

## Setup

1. Request credentials from your Float account manager — you'll receive plugin configuration values for sandbox and production.
2. Install the plugin for your platform (your Float contact will provide the package or listing link and a platform-specific setup guide).
3. Enter your credentials in the plugin settings and enable **test mode** to run against the sandbox.
4. Place a test order end to end, then switch to production credentials.

<Note>
  Float maintains test shops for each supported platform and can provide access during your onboarding for verification.
</Note>

## Refunds from your platform

Plugin merchants can request refunds through the Float merchant portal, or via the [refunds API](/guides/refunds) if you have API credentials. The same constraints apply — refunds are possible from 1 to 100 days after the original transaction.